FAQ

Do I have to pay to return my order?

Return shipping costs are the responsibility of the customer.

The return must be made exclusively via Colissimo, to the address indicated.

CAFTAN FAMILY cannot be held responsible for any loss, delay or damage to the package during transport.

The item I received is defective, what should I do?

If you received a defective item or one that does not match your order, don't worry.

Please contact us within 48 hours of receiving your package at the following address: contact@caftanfamily.com

Our team will handle your request as quickly as possible in order to find a suitable solution.

After this period, unfortunately no claims can be accepted.

What are your refund processing times?

Once we receive your return, we process the items within 14 working days.

After verifying that everything is in perfect condition, the refund will be issued via the same payment method used for your order.